FAQ

We gathered frequently asked questions here to answer common questions quickly.

General Questions

I already own a dongle but want to use the version with the activation-code

No problem! You can change the dongle into a registration version.

To do so, you can use the Exchange-Program.

<!–more–>1. Use the exchange-form
2. Send in you dongle
<blockquote><strong>Bönninghausen Direkt GbR
Postfach 11 14
53475 Sinzig</strong></blockquote>
3. Get your activation code in reverse

We will send you the code immediately after your dongle arrived.
With the activation code you can activate 3 systems at 3 separate computers, MAC and Windows.

The toolbar is not visible anymore

To view the toolbar, right-click on the „search in text“ or „search in book“ – area. A menu with the certain options

search in text
search in book


toolbar

will appear. Click on „toolbar“ to make it visible again.

Dongle

I have a blue dongle and got a new system with Windows 7/8. What do I have to do?

You can download the driver for Windows 7 (or 8) from our download-page.
We recommend exchanging the dongle for a activation-code. No dongle needed.

I own a red dongle – which driver do I need to download?

None. The red dongle already contains a driver on it’s USB.

I own a blue dongle and use Mac OS 10.5/6 – the software does not work

The blue dongle is not compatible with Mac OS 10.5 or 10.6. Please contact us to change the dongle to another one with a red colour that requires no special driver.
Use the contact form to get in contact with us.

Windows

What to do when all activations are used?

With the activation-code, you have three activations included. If you’re planning to switch to a new/other computer and all activations are in use, you can’t activate the software on a additional system.

But you can easily deactivate a current installation to use it on another system:

  • Start the Therapeutic Pocketbook on the system you want to deregister.
  • Now use the key-combination „STRG + CAPS + L“ (or CMD + CAPS  + L on Mac OS) In the dialogue that opens, you can simply choose the license and hit „transfer license“ to deactivate the current installation.

That’s it. Now you can register the Therapeutic Pocketbook on a new system.

Mac

No FAQs Found

Activation Code

What to do when all activations are used?

With the activation-code, you have three activations included. If you’re planning to switch to a new/other computer and all activations are in use, you can’t activate the software on a additional system.

But you can easily deactivate a current installation to use it on another system:

  • Start the Therapeutic Pocketbook on the system you want to deregister.
  • Now use the key-combination „STRG + CAPS + L“ (or CMD + CAPS  + L on Mac OS) In the dialogue that opens, you can simply choose the license and hit „transfer license“ to deactivate the current installation.

That’s it. Now you can register the Therapeutic Pocketbook on a new system.

I already own a dongle but want to use the version with the activation-code

No problem! You can change the dongle into a registration version.

To do so, you can use the Exchange-Program.

<!–more–>1. Use the exchange-form
2. Send in you dongle
<blockquote><strong>Bönninghausen Direkt GbR
Postfach 11 14
53475 Sinzig</strong></blockquote>
3. Get your activation code in reverse

We will send you the code immediately after your dongle arrived.
With the activation code you can activate 3 systems at 3 separate computers, MAC and Windows.